Frequently Asked Question

1. How do I reserve a boat or activity?
Simply click on the boat or activity category you’re interested in, select the boat or activity and then select the reservation or book now button. You’ll be taken to a screen which has a calendar on the top with a dropdown menu for the hours. Select your date and number of hours then follow the prompts.

2. How do I make payment?
On the checkout page, you’ll have the payment options. Select which way you’d like to pay and proceed.

3. Can I pay with cash?
Yes. We’re working on a partnership which will allow cash drop-offs at hundreds of locations within the UAE and will be available very soon. Presently, if you’d like to pay with cash, you can drop it off at our Dubai office located in Al Barsha, or we can come collect it.

4. What if I have questions?
Please click our live chat button for immediate support, email us (fun@boatcharter.ae) or simply give us a call (04 382 9927).

5. I’m looking for a job, are you hiring?
Yes! Email your CV to HR@boatcharter.ae

6. Do you provide catering?
Yes, we’re partner with multiple restaurants and can provide meals ranging from 50 dirhams a person and up. We can provide everything from snacks, pizza and appetizers to authentic Egyptian upscale cuisine. We can accommodate just about any requests.

7. What about special occasions?
Birthday parties, graduations, or you name it, we’ll have you celebrate it! If the option for your request isn’t listed on the checkout page, simply put your request in the notes section upon ordering, or select the live chat button for assistance.

8. Do we need to bring our own soft drinks?
We’ll provide water, and soft drinks free of charge.

9. What are reward points?
Our point system is designed to reward our loyal customers. Every trip booked through our site earns you points redeemable with us or our partners.

10. I know plenty of people who’d like to book cruises, do I get anything for referrals?
Yes! We’re very generous. Please email us at b2b@boatcharter.ae for details.

11. I’m a part of a business and would like to cross promote or partner with your company. How do we proceed?
We love to broaden our horizons! We also are very protective of our customers and our quality of service. We only work with companies who we feel share our same commitment to excellence. Most of our products and services are upscale and we take our customers’ satisfaction extremely seriously. Feel free to contact us at b2b@boatcharter.ae.

12. Do you offer any promotions or hold special events?
We absolutely do! Please email us at fun@boatcharter.ae to learn more. Also, like us on Facebook and follow us on Twitter to be kept in the loop.

13. What are your activity timings?
Most activities can be booked 24/7. Available anytime!